terms & privacy policy
Terms & Conditions
The following terms and conditions govern all services rendered by Oostware Solutions (Pty) Ltd, including but not limited to Development, Design, Consulting, Hosting, and Hardware solutions, provided to the Client.
1. Acceptance
It is not required for a Client to sign these terms and conditions for them to be legally binding. By accepting a quote, the Client is deemed to have read, understood, and agreed to these terms in full. We strongly advise all Clients to review these terms carefully, as any purchase or use of our services constitutes full acceptance of the terms and conditions outlined herein.
2. Charges
Charges for services provided by Oostware Solutions (Pty) Ltd are outlined in the official project quotation or proposal sent to the Client via email. All quotations are valid for a period of seven (7) days from the date of issue. Oostware Solutions (Pty) Ltd reserves the right to amend or withdraw a quotation after this period has expired.
3. Additional Expenses
The Client agrees to reimburse Oostware Solutions (Pty) Ltd for any additional costs reasonably incurred during the execution of the project. These may include, but are not limited to, the purchase of special fonts, stock images, software licenses, plugins, or other third-party assets required to complete the work as agreed.
4. Web Browsers
Oostware Solutions (Pty) Ltd makes every effort to ensure that websites are designed to be compatible with the most widely used current browsers (e.g. Google Chrome, Mozilla Firefox, Microsoft Edge). However, the Client acknowledges that Oostware Solutions (Pty) Ltd cannot guarantee consistent functionality across all browsers, devices, or operating systems.
Oostware Solutions (Pty) Ltd is not responsible for issues arising from changes in browser technology or new browser versions released after the website has been completed and handed over. Any required updates to ensure compatibility with future browser versions may be quoted and billed separately.
5. Termination
Termination of services by the Client must be submitted in written notice and will only take effect upon receipt and acknowledgment by Oostware Solutions (Pty) Ltd. Requests made via email or telephone will not be considered valid unless formally confirmed in writing.
The Client will be invoiced for all design or development work completed up to the date of the initial cancellation notice, with full payment due within thirty (30) days of the invoice date.
6. Indemnity
Oostware Solutions (Pty) Ltd services may only be used for lawful purposes. By using our services, the Client agrees to indemnify and hold Oostware Solutions (Pty) Ltd harmless from any claims, liabilities, losses, or expenses arising from the Client’s use of the services that causes harm to themselves or any third party.
7. Design Credit
A small text link or graphic credit linking to Oostware Solutions (Pty) Ltd will appear in the footer of the Client’s website. If a graphic is used, it will be designed to complement the overall site aesthetics. The Client also agrees that their completed website may be showcased in Oostware Solutions (Pty) Ltd’s portfolio for promotional and demonstration purposes.
8. Domain Names
Oostware Solutions (Pty) Ltd may assist in acquiring domain names for the Client, but the Client assumes full responsibility for paying and renewing those domain names. Any issues resulting from late or missed payments - such as loss or cancellation of the domain - are not the responsibility of Oostware Solutions (Pty) Ltd. It is advisable for the Client to track the renewal dates to ensure payment is made promptly.
9. Project Timelines and Information Provision
Oostware Solutions (Pty) Ltd values efficiency and strives to ensure that all scheduled work is completed on time. To maintain this, we require all necessary information to be provided in advance.
If, due to a delay in receiving required information from the Client, progress on the website cannot continue, and the timeline is affected, we may be forced to pause or delay work.
If the required information is not supplied within two (2) weeks of the project start date, we reserve the right to close the project, and any remaining balance will become immediately due for payment. To avoid delays, please ensure you provide all necessary materials before giving us the go-ahead to start.
Note: Text content should be delivered in a Microsoft Word document, email, or Google Drive document, with the content organized according to the relevant website pages. The titles of the pages in the document should match those agreed upon for the website. Please reach out if you require clarification.
10. Copyright and Permissions
The Client retains the copyright to any data, files, and graphic logos provided to Oostware Solutions (Pty) Ltd. However, the Client grants Oostware Solutions (Pty) Ltd the right to publish and use such materials as part of the services provided.
The Client is responsible for obtaining the necessary permissions and rights to use any third-party copyrighted content. The Client further agrees to grant Oostware Solutions (Pty) Ltd the rights to use such content and indemnifies and holds Oostware Solutions (Pty) Ltd harmless from any claims arising from the Client’s failure to secure proper copyright permissions.
By entering into a website design and/or placement agreement, the Client guarantees that all required permissions and rights have been obtained. Oostware Solutions (Pty) Ltd may request evidence of such permissions and authorities.
11. Governing Law
This Agreement shall be governed by and construed in accordance with the laws of South Africa.
12. Liability
Oostware Solutions (Pty) Ltd, its employees, and agents shall not be held liable for any of the following:
• Loss or damage caused by inaccuracies.
• Loss or damage caused by omissions.
• Loss or damage caused by delays or errors, whether due to negligence or other factors during the production of the website.
• Loss or damage to the Client's artwork, photos, or other materials supplied for the website, regardless of whether the loss or damage results from negligence or other causes.
The total liability of Oostware Solutions (Pty) Ltd to the Client for any claim or breach of this Agreement, whether arising from negligence or otherwise, is limited to the amount paid by the Client for the specific services related to the breach.
Privacy policy